These questions relate to your usage of BuildaWill. You can also try our more technical Advanced BuildaWill Support Section and our Frequently asked Legal Questions Section.

1. I have completed my will and paid for it, how do I get my will?
2. I paid for my will, but I didn't go to a Download section, or I keep getting the Payment Page!
3. I clicked on the "Click here to Generate your Will" Link and nothing happened!
4. I can't add a beneficiary to my residue. I click on the "Select Beneficiary" button and nothing happens.
5. Can you send me a hard copy of the Will forms in the mail or by
   fax so that I may do the paperwork at home?
6. I am trying to access a will that I did not complete or would like to make changes to it. How do I log back in so that I don't have to start all over again?
7. I keep getting an error message when I try to start my will.
   Is there something wrong with your site?
8. How do I save my completed will to my desktop?
9. I have specific questions about the executor, guardian, beneficiaries,
   How to leave a gift, etc. Can you please guide me with some advice?
10. Can I still use this service if I do not live in the United States?
11. I can't get the .pdf file to show up on my screen.
12. I can't get the downloaded will to print from my computer.
13. How do I make my completed will legal?
14. I do not like the way some things are worded in the final will.
    How do I make changes to the wording in the document?
15. My spouse and I would like to make a joint will.
    Can we do complete a joint will on this site?
16. How do I change or add a specific gift in my will
17. How do I select a beneficiary to leave a gift in my will?
18. How can I add a beneficiary to my list?
19. I realize that by using this service I am recording very personal information
    on the internet. How can I be sure that this site is secure?
20. Is my credit card information safe?

Can't find your problem here? Let us know by filling out a Trouble Ticket form and emailing it to us. We will respond wthin a business day.

I have completed my will and paid for it, how do I get my will?.
If you have paid for your will and are now in the "Download your Will" section, you only need to click on the "Click here to Generate your Will" link near the top.

I paid for my will, but I didn't go to a Download section, or I keep getting the Payment Page!

If you keep getting the Payment page instead of the Download page, pleasee fill out a Trouble Ticket form and include the last 4 digits of your credit card and the date you bought the Will so We can see if your transaction was processed. Sometimes the Internet can lose connections during transactions. A support technican will reply to you within a day.

I clicked on the "Click here to Generate your Will" Link and nothing happened!

1. Log back into BuildaWill and if you're not already there, go to the "Download your Will" section using the "Jump to a Section" Menu near the top of the screen.
2. Right-click on the "Click here to Download your Will" link near the top.
3. In the menu that appears, select "Save Target as"
4. In the dialog that appears, select your desktop to save the file to.
5. When finished, minimize your browser and locate the file on your desktop and double click it. If you have Acrobat installed, it should open right up.
6. if you don't have Acrobat, it will ask you to specify a program to open the file. In which case you should go to Adobe.com and scroll down to fill out the form for downloading this free software, it does not take long and it is free. Follow their instructions for installation, then go back and repeat step 1.

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I can't add a beneficiary to my residue. I click on the "Select Beneficiary" button and nothing happens!
To add extra beneficiaries other than your Spouse and Children, click the "Edit/Add Beneficiary" link (bold, orange text) which will be on the Specifiic gift and Residue pages. You will get an new window with two buttons on top for adding a new beneficiary or adding an organization to your list. Once you are done adding more beneficiaries, click "done" at the bottom of the page and you will be returned to the page you left eariler.

Can you send me a hard copy of the forms in the mail or by fax so that I may do the paperwork at home?
BuildaWill’s wills are based on interaction with online software and do not have paper versions for distribution. Using the software, you can print out your will right from your own computer – no waiting for the mail! It is easy to use BuildaWill, you can log back in whenever you like to complete things over a period of time.

I am trying to access a will that I did not complete or would like to make changes to it. How do I log back in so that I don't have to start all over again?
Whatever you have already done in BuildaWill is automatically saved as you go along. If you lose your Internet connection or need to log back in to make changes, complete your will, or print a new copy, just visit our home page and click the link “Open a saved Will” then enter your Login ID and password. You will automatically be sent to the last page you saved.

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I keep getting an error message when I try to start my will. Is there something wrong with your site?
Our site’s servers can occasionally have maintenance, security updates, or software updates performed on it. We try to keep these at unobtrusive times as possible. If you consistently get an error page 2 days in a row, please inform us of your problem by filling out a trouble ticket.

How do I save my completed will to my desktop?

1. Right-click on the "Click here to Download your Will" link near the top.
2. In the menu that appears, select "Save Target as"
3. In the dialog that appears, select your desktop to save the file to.
4. When finished, minimize your browser and locate the file on your desktop and double click it. If you have Acrobat installed, it should open right up.

I have specific questions about the executor, guardian, beneficiaries, how
to leave a gift, etc. Can you please guide me with some advice?
BuildaWill.com is a legal information website, and provides the interactive software required to fill out blank legal forms. Estate Lawyers have written and approved the majority of the content on this site, but we are unable to personally answer questions of a legal nature, as BuildaWill.com is not licensed to practice law. BuildaWill has created a comprehensive Estate Planning Guide that addresses many issues and questions you may have. If your questions are not answered in our Estate Planner, you can contact your State Bar Association for more specific information or to locate a practicing estate lawyer in your neighborhood.

Can I still use this service if I do not live in the United States?
At this time, BuildaWill is only available for residents of the United States excluding Louisiana.

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I can't get the .pdf file to show up on my screen.
Check to see if the file opened but was minimized. It might not open automatically in some cases. If you can locate it but can't open it, then check to see that you have a current version of Adobe Acrobat. BuildaWill is compatible with version 4 and newer. For the latest version, you can download Acrobat here. At this link, scroll down and select your operating system and then a little further down, select "download". The file will download and once that is done, it should prompt you to install it.

I can't get the downloaded will to print from my computer. How can I fix this?
Check and see if your computer can print other documents. If it can’t, this might be the result of a local problem with your computer. If you are unable to resolve this issue at your computer, you can print your Will from any computer by logging in and generating the will.

How do I make my completed will legal?
It is legal as soon as you and your witnesses sign it. Read more about this in our Estate Planning Guide and in the instructions that are included at the end of your printed will..

I do not like the way some things are worded in the final will. How do I make changes to the wording in the document?
The Acrobat Will document is unable to accept changes, and we recommend that you not attempt to change your will manually. You are able to log back into BuildaWill and make changes to your input to your satisfaction. If you want to change a clause in the will, it is suggested that you contact us via a Trouble Ticket to let us know what the problem is.

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My spouse and I would like to make a joint will. Can we do complete a joint will on this site?
BuildaWill only offers individual wills at this time. Joint Wills are uncommon and unpopular. They are more of a contract between two people than a Will, and do not take effect until both testators pass away. A more common approach is to write mutial wills, which closely mirror each other in terms of residue, guardians, executors and some other gifts.

How do I change or add a specific gift in my will?
In the Specific gifts section, you will first see a blank gift to fill out. Once you fill it out and Select a beneficiary for the gift, you can click the button labeled “Add gift” to add another gift to your list. Your first gift will become a link at the top of the screen, which you can edit at any time by simply clicking on it.

How do I select a beneficiary to leave a gift in my will?
In the Specific and Residue gifts section, you select the person(s) you wish to leave a gift to from the beneficiary drop down menu.

How can I add a beneficiary to my list?
Your Spouse and Children (if applicable) are automatically included in your beneficiary list. You may include additional beneficiaries by simply clicking on the "Edit your beneficiary list". You may add as many individuals or organizations as you wish.

I realize that by using this service I am recording very personal
information on the internet. How can I be sure that this site is secure?
BuildaWill's files are stored on an extremely secure server running OSX Server software. after 30 days, your information is deleted completely further reducing the risk that your privacy is compromised.

Is my credit card information safe?
Your credit info is handled by a specialized online transaction firm that will provide you a secure environment to transmit your credit information.

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